Nooxit GmbH
Customer Success Manager - German Speaking
Als Customer Success Manager bei der Nooxit GmbH in Berlin betreust du nach dem Rollout Enterprise-Kunden und sorgst dafür, dass sie maximalen Nutzen aus den KI-Workern für Source-to-Pay-Prozesse ziehen.
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What the employer offers
- Work from home
Job description
Nooxit provides virtual AI workers for the entire source-to-pay process. As a digital team, they autonomously and scalably manage procurement and finance processes, from purchase order creation and order confirmation review to invoice processing and accounting. This enables a reduction in process costs of up to 95%. The AI workers operate directly within the company's existing systems.
As our Customer Success Manager, you will be the trusted point of contact for our enterprise customers post-rollout, ensuring they get maximum value from Nooxit's AI workers and experience seamless day-to-day support. ## Tasks * Customer Adoption & Support: Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably. * Customer Health Monitoring: Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals. * Feedback Loop to Product: Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap. * Stakeholder Management: Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base. ## Requirements * Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role in a B2B SaaS environment. * Domain Familiarity: Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage as our customers operate in complex enterprise environments. * Communication: Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence. * Language & Location: Must be based in or willing to relocate to Berlin.
Fluency in both English and German is required to work closely with our DACH customer base. ## Benefits * At Nooxit you can build something new and make a difference with like-minded people. * You can expect a young, dynamic team of employees and freelancers and an appreciative and great atmosphere. * Hybrid setup with our office in Berlin * Competitive salary * Hardware of your choice Are you interested? Then apply right now by sending your CV.
A cover letter is not necessary. If you have any questions, please contact us or just give us a call!
