Sircle Collection
Membership Manager – The Cover Club
Als Membership Manager für The Cover Club Vienna verantwortest du Mitgliederakquise, Betreuung und das Eventprogramm des Clubs. Die Rolle ist in Wien angesiedelt und umfasst die Zusammenarbeit mit Hotelabteilungen und europäischen Teams.
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Stellenbeschreibung
At The Cover, our members are at the heart of everything we do
As Membership Manager for The Cover Club Vienna, you are the driving force behind our community; ensuring its growth, vibrancy, and long-term sustainability. You lead acquisition, nurture meaningful relationships, create structure and consistency, and safeguard the health of the membership P&L. Together with the GM and your cross-city counterparts, you help shape a club that feels warm, inspiring, and unmistakably The Cover.
What you'll do
Grow the membership
- Recruit prospective members through partnerships, referrals and your own personal contacts, with a particular focus on Vienna's high society, art and cultural world, as well as business, founders and creatives
- Build and manage a strong pipeline, guiding prospects from first contact through tour and application, and convert applicants into paying members
- Take ownership of acquisition, revenue, renewal and retention targets, and monitor performance through reporting, forecasting and member data
- Identify and develop new audiences and communities across the city
Curate the events program
- Shape a dynamic annual calendar blending culture, art, wellbeing, business and social connection
- Guide the Membership Coordinator on concept, partnerships and execution
- Create opportunities for member-led and partner-led programming, so the community's own knowledge and networks enrich the club
Look after the member journey
- Manage applications, approvals, renewals and CRM accuracy, in partnership with the Admin Manager
- Lead onboarding and new member inductions so every member feels part of the community from day one
- Maintain relationships with existing members, gather feedback and turn it into action
Be the face of the club
- Be a visible, warm and authentic host, on the floor and in the city
- Connect members with one another based on shared interests and industries
- Represent The Cover externally through partnerships, PR collaboration and networking
- Uphold the standards and design-led atmosphere of the club
Collaborate
- Work with hotel departments (F&B, Front Office, Housekeeping, Marketing) and our teams across Europe to deliver a consistent member experience
- Be flexible with your hours: evenings and sometimes weekends are part of the role, as that is when the club comes alive
About you
- You are bright, energetic and willing to work hard, with a hands-on, proactive approach and a real sense of ownership
- You are excited by people and connecting, and you genuinely enjoy bringing communities together
- You have a sales mentality: you are comfortable approaching people, building relationships and closing, and at ease with revenue targets, budgets and reporting
- You know Vienna well, ideally as a native or through strong ties to its social scene and art world
- You care about design, beauty and atmosphere, and your taste shows in how you host and curate
- You want to build a career in hospitality or an adjacent industry
- You are flexible with hours and ready to roll up your sleeves
