Customer Success Manager

Your mission

As JUNA's Customer Success Manager, you'll own the customer journey from the moment a deal is signed through successful deployment, ongoing operations, expansion and renewal. Reporting to our Head of Sales, you'll be turning signed deals into successful, long-term partnerships.

Post-sales Delivery Once a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up.

Your profile

What you bring:

• Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role.
• Strong experience managing complex projects with multiple internal and external stakeholders.
• A combination of operational and commercial thinking - you care both about whether a project works and whether the customer relationship grows.
• Confidence working directly with customers and senior stakeholders.
• Strong analytical skills and comfort working with operational and commercial performance data.
• Professional fluency in English & German required.

Who you are:

• Customer obsessed: You understand customer success and take ownership of achieving it.
• Structured and reliable: You keep complex projects moving and details under control.
• Proactive: You identify risks and opportunities early and act on them.
• Commercially minded: You naturally look for opportunities to deepen and grow successful customer relationships.
• Hands-on: You are comfortable moving between strategic customer conversations and detailed operational problem-solving.
• Collaborative: You align Sales, Operations, Commercial Strategy, carriers and customers without relying on formal authority.
• Ownership driven: Once a customer is handed over to you, you treat their success as your responsibility.

Bonus points if you have:

• French, Polish and/or Dutch languages skills.
• Experience in logistics, transportation, fleet management, mobility or electric vehicles.
• Experience working with enterprise or business-to-business customers.
• Experience managing contract renewals and account expansion.

Why us?

Leadership and Innovation: Work with a pioneering team dedicated to transforming road logistics and contributing to a sustainable future.

Autonomy and Impact: We value innovation and give you the freedom to grow in our team and make a significant impact.

Sustainability: Join a company where your work directly contributes to reducing carbon emissions in logistics.

Benefits: Join a great team in our dog-friendly, hybrid work model with an office located at the heart of Kreuzberg, where you'll enjoy a relaxed, no-micromanagement culture, regular company events, access to Urban Sports Club and L&D budget, and an office stocked with snacks and drinks to keep you energized.

Our Company Values

• Driven by impact, not activity
• Collaboration drives the core
• Don’t just do it, own it
• We think outside the truck
• The customer in the driver's seat

At JUNA, we value authenticity, humility, and potential - so even if you don't check every box, we encourage you to apply. We know that diverse backgrounds, perspectives, and experiences are what drive true innovation.
JUNA is on a mission to #electrifyroadfreight. Founded in 2023, we’ve had a strong start and have already deployed a significant fleet of heavy-duty electric trucks in Europe. Our innovative business model makes it easy and low-risk for carriers to shift to electric logistics by offering electric trucks as a service, a flexible pay-per-kilometer pricing structure, and access to guaranteed utilization from large shippers. As a joint venture between industry leaders Scania and sennder, JUNA gives customers access to premium electric trucks and reliable revenue through access to priority green freight.