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Clera

Account Manager

Vienna

€65,000–€95,000 / yearHybrid / remote days1+ years experienceAccount & Customer SuccessCustomer SuccessOTE statedUncapped commission

Account Manager bei clera in Wien für B2B-SaaS-Kunden mit KI-gestützten Telefonassistenten; Betreuung und Ausbau bestehender Kundenkonten. Arbeitsort überwiegend vor Ort, hybrid möglich.

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What the employer offers

  • Bonus

Job description

About the Role

Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value.

What You'll Do

  • Manage customer accounts throughout their lifecycle and serve as their primary point of contact.
  • Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities.
  • Analyze usage and explain how AI can automate processes and deliver measurable impact.
  • Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets.
  • Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
  • Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams.
  • Coordinate account plans and handovers with Customer Success, Product, and Marketing.
  • Help develop account management and expansion practices as the business grows.

What We're Looking For

  • At least one year of experience in B2B SaaS sales, account management, or customer success.
  • Experience driving upsells, renewals, or expansion revenue within existing accounts.
  • Strong product and technical understanding, with an interest in AI and machine learning.
  • Native-level German fluency for customer calls, reviews, and demonstrations.
  • A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.

Compensation & Benefits

On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available.

Location

On-site in Vienna, Austria, with hybrid work possible.

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